Customer Success Manager (EMEA)

Overview

Role focused on supporting local expansion and ensuring outstanding service for enterprise customers.

Ideal candidate should have 4+ years of experience with strong skills in customer success and a genuine interest in blockchain technology.

Locations

• United Kingdom, England, London
• France, Île-de-France, Paris

Requirements

• 4+ years of experience
• 2+ years in B2B customer success or account management
• Fluent in English
• Familiarity with CRM software
• Understanding of blockchain technology
• Genuine interest in Web3 and cryptocurrency

Responsibilities

• Support local expansion
• Design onboarding plans
• Act as liaison between customers and technical teams
• Keep customers informed of product updates
• Address technical challenges
• Lead quarterly reviews
• Identify upselling opportunities

Benefits

• Equity share options
• Competitive salary
• Flexible holiday
• Flexible remote working
• Choose your IT equipment
• Internet connection paid
• Personal development budget
• Tech conference budget