Technical Account Manager

Overview

Role involves managing key accounts and leading a global team of Customer Success Managers.

Ideal candidate has 5+ years of leadership experience and 10+ years in client engagement with technical knowledge.

Locations

• United States

Requirements

• 5+ years managing global teams
• 10+ years experience with Enterprise clients
• Experience in account management or customer success

Responsibilities

• Build strong relationships with clients
• Manage a team of Customer Success Managers
• Collaborate with product and engineering teams
• Handle escalations and plan major releases
• Conduct business reviews and support customers
• Become a trusted advisor for clients
• Educate clients on best practices
• Respond to customer inquiries promptly