Quality Assurance Analyst

Overview

Role responsible for developing and overseeing a Quality Assurance program.

Ideal candidate should have 2-3 years of call center experience and strong communication skills.

Locations

• United States

Requirements

• 2-3 years call center experience
• High school diploma or GED equivalent

Responsibilities

• Develop call monitoring procedures
• Monitor calls, emails, and texts
• Identify training needs
• Prepare quality reports
• Pursue continuing education

Benefits

• Year-end discretionary bonus
• Benefits