Director of Customer Education & Enablement

Overview

Role involves leading customer education programs and driving adoption of Karbon's platform.

Ideal candidate has 7+ years in customer education with experience in the accounting industry and strong leadership skills.

Locations

• Canada, Ontario, Toronto

Requirements

• 7+ years in customer education or learning design
• Experience in building education programs for accountants
• People leadership experience
• Strong instructional design skills
• Experience with learning systems
• Excellent collaboration and communication skills

Responsibilities

• Lead and scale customer learning programs
• Define customer education vision and roadmap
• Build frameworks and learning journeys
• Guide production of training content
• Own learning tech stack and delivery process
• Define and track KPIs
• Continuously improve program performance

Benefits

• Paid Flexible Time Off
• Company paid medical
• Company paid dental and vision
• Fully company funded disability
• Fully company paid life insurance
• 401(k) with matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend