Customer Success Manager

Overview

Role focused on managing customer relationships and driving their success through consultative advice.

Ideal candidate has experience in B2B SaaS and strong project management skills.

Locations

• United Kingdom

Requirements

• Experience in B2B SaaS
• Strong relationship-building skills
• Project management experience

Responsibilities

• Develop customer success strategies
• Build relationships with customers
• Manage customer renewals
• Monitor customer health metrics
• Advocate for customers internally
• Promote product adoption
• Lead training sessions
• Drive revenue growth

Benefits

• Flexible time off
• Parental leave
• Pension matching
• Home office equipment
• Work-life balance
• Global experience
• Collaborative team
• Continuous development