Customer Success Representative

Overview

Entry-level role focused on customer success in a hospitality SaaS company.

Ideal candidate should have a desire to work in hospitality and strong problem-solving skills.

Locations

• United States

Requirements

• Desire to work in a dynamic environment
• Excellent problem solving and analytical ability
• Excellent verbal and written communication skills

Responsibilities

• Client support and ticket monitoring
• Ensure adherence to SLAs
• Collaborate with cross-functional teams
• Assist with client onboarding
• Audit support processes
• Proactively surface customer risk indicators
• Assist with ad hoc analyses
• Support Account Management team

Benefits

• 75% medical insurance coverage
• 75% dental and vision insurance coverage
• 401k match
• Home office setup allowance
• Life insurance
• Long-term disability
• Employee Assistance Program