L1 Support Engineer

Overview

Role involves providing technical support and monitoring for the JW Connatix platform.

Ideal candidate should have a passion for technology and strong troubleshooting skills.

Only candidates residing in Mexico are considered

Locations

• Mexico

Requirements

• Proactive troubleshooting skills
• Excellent communication skills in English
• Experience in IT or related field preferred

Responsibilities

• Monitor platform services and video streams
• Provide email support for platform issues
• Document issues and resolutions
• Train support team members
• Share best practices
• Participate in support shift rotation