Customer Success Manager, Growth

Overview

Role focused on managing customer success and driving product adoption for small and mid-sized business clients.

Ideal candidate has 3+ years of experience in customer success with strong communication and analytical skills.

Locations

• United States

Requirements

• 3 years of experience
• 2 years in customer success or account management
• Strong communication skills
• Ability to analyze customer data
• Experience with Salesforce, Outreach, Looker

Responsibilities

• Manage 220+ client accounts
• Develop strategies to increase customer value
• Build trust-based relationships
• Monitor customer health and usage trends
• Support renewal conversations
• Act as the voice of the customer
• Develop advanced knowledge of the customer and product

Benefits

• Health, dental, and vision care
• Life insurance
• Mental wellness coverage
• Unlimited vacation
• 401k retirement plan
• Annual professional development stipend