Customer Service Manager

Overview

Role focused on managing customer service operations and enhancing customer experience.

Ideal candidate has 2+ years in customer service and experience managing a team.

Must reside in the United States

Locations

• United States

Requirements

• 2+ years in customer service
• Experience managing a team
• Fluent in at least one CX platform

Responsibilities

• Design and implement customer service standards
• Manage a team of customer service reps
• Monitor CX metrics
• Collaborate with cross-functional teams
• Handle high-priority tickets

Benefits

• Unlimited Paid Time Off
• Healthcare Benefits
• 401k with company match
• Paid Equal Parental Leave
• Beverage perks