Head of Customer Success

Overview

Leadership role focused on building and scaling Customer Success in healthcare.

Ideal candidate has extensive experience in US healthcare and proven success in building Customer Success teams.

Only candidates physically based in EST states are considered

Locations

• United States

Requirements

• Experience in US healthcare system
• Experience building Customer Success teams
• Data-driven decision making

Responsibilities

• Build and lead Customer Success team
• Define strategy for onboarding and growth
• Monitor customer metrics
• Collaborate with product and sales teams
• Drive customer value and retention
• Implement systems and processes
• Understand customer needs
• Manage complex accounts

Benefits

• Generous equity options
• Monthly learning budget
• Flexible remote work
• 25 days off
• Healthcare cover
• New laptop
• Home office equipment stipend
• Regular team events