Customer Escalation Engineer

Overview

Role involves supporting enterprise customers and handling escalations in a technical capacity.

Ideal candidate should have 5+ years in customer-facing technical support with strong troubleshooting skills.

Locations

• India

Requirements

• 5+ years in Technical Support
• Excellent technical communication skills
• Experience with customer escalations

Responsibilities

• Support Customer Success and Engineering teams
• Handle technical support cases
• Analyze and troubleshoot customer problems
• Manage technical issues and escalations
• Perform technical certifications of customer integrations
• Contribute to Knowledge Base and documentation