Assistant Manager - Transaction Analysis

Overview

Role involves managing transaction operations and leading a team of analysts.

Ideal candidate has 5+ years in customer-facing roles with strong team management skills.

Locations

• India

Requirements

• Bachelor's degree required
• 5+ years in Customer Support
• 4+ years managing a team
• Strong analytical skills
• Experience with Excel and Power BI

Responsibilities

• Lead a team of analysts
• Handle customer escalations
• Communicate with global customers
• Analyze transaction trends
• Prepare performance reports
• Support strategic initiatives
• Conduct audits and training
• Ensure SLA adherence