Customer Success Specialist

Overview

Role focused on enhancing customer value and managing relationships throughout the customer lifecycle.

Ideal candidate should have 3 years of experience and exceptional communication skills.

Locations

• South Africa, Western Cape, Cape Town

Requirements

• Bachelor's degree or diploma
• 3 years of relevant experience
• Exceptional communication skills
• Detail oriented
• Positive team player

Responsibilities

• Lead onboarding journey
• Deliver ongoing training sessions
• Manage client relationships
• Monitor customer health scores
• Own Quarterly Business Reviews

Benefits

• Hybrid model
• Flexible hours
• 20 days of leave in year 1
• No dress code
• Access to Audible and Udemy training