Technical Support Specialist

Overview

Role focused on delivering technical support for e-commerce businesses.

Ideal candidate has 4+ years in technical support with Amazon seller experience.

Locations

• Pakistan
• Philippines
• Brazil

Requirements

• 4 years in technical support
• Strong Excel/Google Sheets skills
• Excellent troubleshooting skills
• Clear communication skills
• Highly organized
• Familiarity with bug tracking tools
• Proactive mindset
• Bonus: Experience with Grafana

Responsibilities

• Deliver technical support
• Assist users with Amazon challenges
• Document bugs
• Maintain customer interaction records
• Collaborate to improve support processes
• Track issues accurately
• Offer solutions balancing feasibility and experience

Benefits

• Remote work
• Competitive salary
• Global tech team exposure
• Cutting-edge tools
• Cross-functional collaboration
• Dynamic work culture
• Long-term growth potential