Technical Support Engineer - L2

Overview

Role involves delivering efficient support to enterprise customers and resolving technical challenges.

Ideal candidate has 3-5 years of experience in technical support with strong Unix/Linux and API debugging skills.

Locations

• India

Requirements

• 3-5 years of technical support experience
• Strong command of Unix/Linux systems
• Hands-on experience with API debugging and SQL/database operations

Responsibilities

• Serve as escalation point for L1 support
• Perform root cause analysis
• Communicate with US-based clients
• Collaborate with engineering and QA teams
• Maintain internal knowledge bases
• Mentor L1 engineers
• Monitor logs and system metrics
• Contribute to onboarding processes

Benefits

• Remote-first policy
• Health and wellness insurance
• Opportunities for skill development and career advancement