Technical Support Engineer

Overview

Role involves providing technical support for a specialized industrial software platform.

Ideal candidate should have 5+ years in technical support with experience in control systems.

Locations

• United States

Requirements

• Bachelor's degree preferred
• Minimum 5 years in technical support
• Hands-on experience with automation tools
• Strong troubleshooting and communication skills
• Ability to explain technical concepts

Responsibilities

• Provide 1st and 2nd level support
• Troubleshoot software and hardware issues
• Use Jira Service Desk for support tickets
• Collaborate with global support teams
• Create and maintain technical documentation
• Assist with onboarding and training
• Monitor system issues and escalate problems

Benefits

• Competitive salary
• Work-from-home flexibility
• Health, dental, and vision insurance
• Generous PTO and holiday policy
• Continuous training
• Professional development
• Opportunities to work with international teams