Technical Support Engineer

Overview

Role focused on delivering technical support and enhancing customer experience in a fast-paced environment.

Ideal candidate should have 3+ years of experience in technical support with strong communication skills.

Locations

• United States

Requirements

• 3+ years of experience
• Bachelor's degree
• Background in technical support
• Hands-on experience with SaaS integrations
• Strong communication skills
• Proven ability to diagnose technical problems
• Fluency in English required

Responsibilities

• Deliver high-quality support
• Troubleshoot technical issues
• Guide customers through onboarding
• Monitor system health
• Coordinate resolution of alerts
• Draft help articles
• Conduct root cause analyses
• Collaborate on product improvements

Benefits

• Competitive salary
• Equity eligibility
• Comprehensive insurance plans
• Generous paid time off
• 401(k) program
• Home office stipend
• Annual education stipends
• Inclusive company culture