Technical Support Engineer

Overview

Role involves troubleshooting and resolving technical issues for customers in software security.

Ideal candidate should have a bachelor's degree in IT or 2+ years in technical support with programming exposure.

Locations

• United States

Requirements

• Bachelor's degree in IT or 2+ years in technical support
• Exposure to programming languages
• Familiarity with operating systems

Responsibilities

• Act as initial contact for technical support
• Analyze and troubleshoot customer issues
• Escalate complex cases
• Assist with software inquiries
• Expand knowledge of CI/CD tools
• Deliver empathetic support

Benefits

• Competitive salary
• 401(k) plan
• Medical, dental, and vision insurance
• Flexible PTO policy
• Paid parental leave
• Work-from-home allowance
• Home office setup stipend
• Team events