Technical Program Manager

Overview

Role involves managing technical issues and aligning stakeholder priorities in a SaaS environment.

Ideal candidate has 3+ years of experience as a Technical Program Manager in SaaS with strong communication skills.

Locations

• Colombia
• United States
• Brazil
• United Kingdom

Requirements

• 3+ years experience in SaaS
• Background in engineering or technical support
• Experience with project tracking tools

Responsibilities

• Oversee technical ticket lifecycle
• Translate issues into engineering tasks
• Liaise between engineering and client teams
• Facilitate prioritization discussions
• Maintain ticket hygiene
• Deliver reports on ticket status
• Document and improve processes

Benefits

• 15 days paid time off
• Fully remote work
• Team-building events
• Opportunities for charitable contributions
• Recognition as a great workplace