Support Specialist L1

Overview

Role involves being the first point of contact for customers, resolving issues, and improving customer experience.

Ideal candidate should have 2+ years of customer support experience and strong communication skills.

Locations

• Serbia

Requirements

• At least 2 years of experience in customer support
• Skills in creating educational content
• Excellent written and verbal communication skills in English (C1 level)

Responsibilities

• Respond to customer inquiries via in-app chat
• Take ownership of customer issues
• Follow support processes
• Relay user feedback to product team
• Create and update helpful content
• Collaborate with sales and customer success teams
• Participate in onboarding and product improvements

Benefits

• Vacation and public holidays + 6 additional personal days
• Health insurance or healthcare compensation
• Paid sick leave
• Access to conferences and industry events
• Supportive work environment
• Semi-annual performance reviews
• Team-building events
• Flexible working hours