Supervisor

Overview

Role involves leading a remote customer service team to enhance performance and satisfaction.

Ideal candidate should have 1+ years of supervisory experience in a call center, preferably in healthcare.

Locations

• United States

Requirements

• High School Diploma required
• 1 year experience in customer service
• supervisory experience required
• healthcare background preferred
• strong communication skills
• ability to analyze performance metrics
• proficient with remote call center tools
• demonstrated leadership skills

Responsibilities

• Lead and develop customer service team
• Monitor employee performance
• Manage team workload
• Address customer concerns
• Implement action plans
• Collaborate on process improvements
• Promote positive team environment
• Support training and guidance

Benefits

• competitive salary
• health coverage
• life insurance
• 401(k) plan
• paid time off
• tuition reimbursement
• work-from-home flexibility
• life assistance program