Sr. Technical Support Engineer

Overview

Role involves providing expert-level technical support for enterprise software integration and performance.

Ideal candidate should have 8+ years of experience in enterprise software support with strong troubleshooting skills.

Locations

• Chile

Requirements

• Bachelor's degree required
• 8+ years of experience in enterprise software support
• Proficiency in Linux systems and shell scripting
• Solid experience with relational databases and SQL
• Knowledge of web servers and debugging
• Bonus experience with JDBC, Elasticsearch, NoSQL, Hadoop, Kubernetes, and Docker

Responsibilities

• Deliver advanced technical support
• Troubleshoot complex application issues
• Serve as escalation point and technical SME
• Maintain technical documentation
• Reproduce customer environments
• Lead technical enablement sessions

Benefits

• Competitive salary
• Flexible remote work
• Career growth opportunities
• Collaborative team culture
• Access to training programs
• Wellness support
• Inclusive workplace accommodations
• Opportunity to work with cutting-edge technologies