Sr. Customer Success Manager - Fraud/AML Strategy

Overview

Senior Customer Success Manager focusing on fraud detection and AML compliance strategies.

Ideal candidate should have 5+ years of experience in fraud strategy and strong analytical skills.

Locations

• Canada
• United States

Requirements

• 5+ years experience in fraud strategy or customer success
• In-depth knowledge of fraud/AML use cases
• Hands-on experience with machine learning detection systems

Responsibilities

• Act as primary contact for enterprise customers
• Partner with clients to define success criteria
• Collaborate with internal teams for enhancements
• Monitor detection system performance
• Educate clients on fraud/AML best practices
• Represent customer voice for product innovation

Benefits

• Competitive salary with performance-based bonuses
• Stock options and retirement plan
• Health insurance coverage
• Flexible remote work options
• Opportunities for career development
• Generous paid time off