Senior Technical Support Specialist

Overview

Role focused on providing exceptional technical support to enterprise-level customers.

Ideal candidate has proven experience in technical support, especially in B2B SaaS environments.

Must be based in the PST or MST time zones to be eligible

Locations

• United States

Requirements

• Proven experience in technical support roles
• Strong technical skills in troubleshooting APIs, email infrastructure, DNS, HTML/CSS, JavaScript
• Exceptional communication skills

Responsibilities

• Serve as a product expert for premier customers
• Resolve complex technical issues
• Collaborate with Engineering, Product, and Customer Success teams
• Lead customer training sessions
• Maintain internal and external documentation
• Drive internal process improvements

Benefits

• Competitive salary with equity options
• Medical, dental, vision, and life insurance coverage
• 401(k) retirement plan
• Flexible PTO and paid sabbatical program
• Paid parental leave and fertility/adoption assistance
• Monthly wellness and professional development stipends
• Pre-tax commuter benefits
• Balance Days