Senior Customer Success Manager, Enterprise

Overview

Strategic role partnering with enterprise clients to ensure software value realization.

Ideal candidate should have 8+ years in customer success with experience in private markets.

Locations

• Canada
• United States

Requirements

• 8+ years in client-facing role
• Experience in private markets preferred
• Proven ability to turn client needs into actionable plans
• Skilled at building trust with senior stakeholders
• Demonstrated success managing large accounts
• Excellent verbal and written communication skills
• Ability to manage time and priorities
• Proactive and motivated by continuous learning

Responsibilities

• Build and manage relationships with enterprise clients
• Develop knowledge of client business goals
• Design and execute customer success plans
• Identify expansion opportunities
• Monitor client health using data
• Act as client advocate internally
• Guide clients through onboarding and renewals
• Lead client-facing meetings

Benefits

• Competitive salary
• Annual variable bonus
• Comprehensive health coverage
• Mental wellness support
• Unlimited vacation policy
• 401(k) retirement plan
• Home office setup allowance
• Annual stipend for professional development