Senior Customer Success Manager

Overview

Role responsible for managing and expanding enterprise client portfolios.

Ideal candidate should have 5+ years of experience in customer success with strong communication skills.

Locations

• United States

Requirements

• 5+ years experience in customer success
• Proven success managing complex projects
• Strong communication and presentation skills

Responsibilities

• Manage customer lifecycle
• Lead onboarding initiatives
• Own commercial aspects of client relationships
• Build executive-level relationships
• Address escalations
• Serve as trusted advisor
• Partner with Marketing

Benefits

• 4-day workweek
• Unlimited vacation
• Annual bonus
• Stock options
• Paid parental leave
• On-demand therapy access
• Learning budget
• Comprehensive health insurance