Senior Customer Success Manager

Overview

Role focused on ensuring enterprise customers achieve goals through platform adoption.

Ideal candidate should have 5+ years of experience in customer success with strong analytical and communication skills.

Locations

• United States

Requirements

• 5+ years of experience
• 3-5 years in customer success or account management
• Strong analytical abilities
• Excellent communication skills
• Experience with SaaS platforms

Responsibilities

• Manage and grow customer accounts
• Lead strategic engagements
• Identify upsell and renewal opportunities
• Create success plans
• Analyze platform usage
• Deliver client training sessions
• Serve as customer advocate
• Collaborate with cross-functional teams

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Unlimited virtual mental health visits
• Flexible time off
• 14 paid holidays
• Paid parental leave
• 401(k) plan with employer match
• Fully remote work setup