Manager, Support

Overview

Role involves leading a customer support team to enhance service delivery and optimize operations.

Ideal candidate should have 3+ years in software support and 2+ years in a leadership role.

Locations

• United States

Requirements

• 3+ years in software support or customer service
• 2+ years in a leadership role
• Experience with CRM systems or workflow tools

Responsibilities

• Lead and manage a team of Customer Support Experts
• Conduct performance reviews
• Handle escalations from clients
• Collaborate with cross-functional teams
• Drive technical escalations

Benefits

• Competitive salary
• Remote work flexibility
• Inclusive company culture
• Health benefits
• Professional development support