Manager, Customer Success (Channel & Enterprise)

Overview

Hands-on leadership role managing customer success for strategic accounts.

Ideal candidate has extensive experience in Channel ecosystem and proven success in building Customer Success teams.

Locations

• United States

Requirements

• Extensive experience in Channel ecosystem
• Proven track record in Customer Success team building
• Strong ability to develop customer success playbooks

Responsibilities

• Lead and mentor a team of CSMs
• Drive customer success strategies
• Support customer engagement
• Build scalable customer success processes
• Work cross-functionally
• Use data-driven insights to monitor KPIs

Benefits

• Competitive salary
• 401(k) matching
• Flexible PTO
• 100% company-paid health insurance
• Paid volunteering time
• Mobile and internet stipend
• Access to learning platforms
• Remote-first work environment