Level 3 Technical Support Specialist

Overview

Role involves advanced troubleshooting and resolution of complex IT issues across enterprise systems.

Ideal candidate has 5+ years in IT support with strong expertise in Windows and network security.

Locations

• Colombia
• Venezuela
• Argentina
• Chile

Requirements

• 5+ years IT support
• 2+ years Level 3 experience
• Advanced English proficiency
• Expertise in Windows OS
• Understanding of network security

Responsibilities

• Serve as final escalation point
• Troubleshoot complex IT issues
• Maintain core enterprise environments
• Configure security appliances
• Collaborate on infrastructure upgrades
• Create documentation

Benefits

• Competitive salary
• 100% remote work
• Independent contractor agreement
• Long-term contract
• Two weeks PTO
• Holidays aligned with North American calendar
• Full-time hours based on EST