Lead, Global Support

Overview

Role involves leading global support operations and enhancing service experiences.

Ideal candidate should have 2+ years in tech support and strong communication skills.

Locations

• India

Requirements

• Minimum 2 years of experience in tech support
• At least 2 years of customer service experience
• Familiarity with Zendesk or equivalent software

Responsibilities

• Manage CRM configurations
• Own Help Center and Knowledge Base
• Lead AI chatbot training
• Serve as primary contact for vendors
• Develop data reports and dashboards
• Provide operational support
• Analyze support data
• Participate in strategic projects

Benefits

• Flexible remote work
• Flexible working hours
• Paid time off
• Comprehensive medical insurance
• Access to wellness resources
• Personalized career development
• Unlimited access to online learning