Knowledge Content Manager

Overview

Role involves managing a customer-facing knowledge base and optimizing technical documentation.

Ideal candidate should have 3+ years of experience in managing knowledge bases in a SaaS environment.

Locations

• United States

Requirements

• 3+ years experience in knowledge management
• Proficiency with knowledge management systems
• Strong understanding of AI tools for content creation

Responsibilities

• Lead development of a centralized knowledge base
• Streamline technical documentation
• Optimize user experience
• Collaborate with product and support teams
• Use analytics to improve knowledge base
• Establish scalable documentation processes
• Promote knowledge sharing across teams

Benefits

• Base salary
• Work-from-anywhere flexibility
• Flexible working hours
• Paid parental leave
• Comprehensive health benefits
• 401(k) with company match
• Ongoing learning opportunities
• Recognition programs