Head of Customer Success

Overview

Role leading Customer Success in a remote-first SaaS environment.

Ideal candidate has 5+ years in Customer Success and strong analytical skills.

Candidates must reside in Poland, Spain, Portugal, UK, Ireland, Croatia, Hungary, Slovenia

Locations

• Hungary
• Ireland
• Poland
• United Kingdom
• Slovenia
• Portugal
• Spain
• Croatia

Requirements

• 5+ years in Account Management or Customer Success
• 3+ years in a leadership role
• Strong data literacy
• Excellent communication skills
• Technical understanding of software solutions

Responsibilities

• Lead customer engagement and retention strategy
• Monitor KPIs and customer health
• Drive onboarding and retention programs
• Support Sales with strategic guidance
• Collect customer feedback for product development

Benefits

• Remote work flexibility
• Multicultural team
• Ownership and innovation culture
• Opportunities for international conferences
• Collaboration with forward-thinking colleagues