Customer Support Specialist

Overview

Role focused on customer success in a SaaS platform for life sciences.

Ideal candidate has 3+ years in customer support, preferably in B2B SaaS.

Locations

• Canada
• United States

Requirements

• 3+ years in customer support
• Experience in B2B SaaS preferred
• Strong analytical skills
• Excellent communication skills
• Eagerness to learn technologies
• Ability to work independently

Responsibilities

• Respond to customer inquiries
• Troubleshoot product issues
• Collaborate with teams
• Identify customer trends
• Guide customers to resources
• Suggest process improvements

Benefits

• Competitive salary
• Unlimited paid time off
• Flexible holidays
• Annual professional development stipend
• Home office budget
• Inclusive culture