Customer Support Manager

Overview

Dynamic role leading a high-performing customer support team.

Ideal candidate has 6+ years in customer support and 3+ years in management.

Locations

• United States

Requirements

• 6+ years of customer support experience
• 3+ years managing a large team
• Experience in SaaS or tech startup environment
• Proficiency in customer support tools
• Strong organizational and problem-solving skills
• Excellent communication skills

Responsibilities

• Lead and grow a support team
• Manage support metrics
• Handle escalated customer issues
• Collaborate with internal teams
• Analyze team performance data
• Recruit and train new team members
• Represent support in initiatives

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) plan with company matching
• Unlimited PTO
• Monthly reimbursements
• Generous parental leave
• Equity package
• Work-from-anywhere flexibility