Customer Support Executive

Overview

Role focused on delivering exceptional customer service through various communication channels.

Ideal candidate should have 2+ years of experience in online customer support with strong communication skills.

Locations

• United States

Requirements

• At least 2 years of online customer support experience
• Strong communication skills
• Highly organized and able to manage multiple interactions

Responsibilities

• Respond to customer inquiries via chat, email, and WhatsApp
• Address customer concerns regarding orders and logistics
• Collaborate with internal teams to resolve issues
• Monitor and meet KPIs related to service quality
• Stay up to date on product features

Benefits

• Fully remote work setup
• Competitive salary
• Flexible working environment
• Unlimited paid time off
• 401(k) plan
• Fast-paced international work culture
• Growth opportunities