Customer Support Executive

Overview

Role involves frontline customer engagement in a fast-paced B2B marketplace.

Ideal candidate should have 2+ years of online customer support experience, preferably with live chat platforms.

Locations

• United States

Requirements

• Minimum 2 years experience in online customer support
• Strong multitasking and organizational skills
• Proactive mindset with customer-first attitude

Responsibilities

• Provide timely support through live chat, WhatsApp, and email
• Resolve issues related to orders and logistics
• Serve as a liaison between customers and internal departments
• Track performance using KPIs
• Take initiative in setting personal performance goals

Benefits

• Fully remote role
• Flexible working hours
• Competitive salary
• 401(k) and comprehensive benefits
• Unlimited holiday policy
• Dynamic international work environment