Customer Support Engineer

Overview

Role involves supporting complex production environments and resolving technical issues in healthcare data interoperability.

Ideal candidate has 5+ years in technical support with strong knowledge of healthcare interoperability standards and APIs.

Locations

• United States

Requirements

• 5+ years in technical support
• Strong knowledge of healthcare interoperability standards
• Proficiency with RESTful APIs
• Strong SQL skills
• Bachelor's degree in related field or equivalent experience

Responsibilities

• Serve as technical point of contact for customers
• Troubleshoot Tier 2 and Tier 3 issues
• Collaborate with Product and Engineering teams
• Monitor data workflows
• Triage support cases
• Identify enhancements in support tooling
• Contribute to documentation
• Participate in on-call rotation

Benefits

• 100% paid medical and dental insurance
• Vision insurance
• Unlimited paid time off
• Equity participation
• 401(k) retirement plan
• Home office stipend
• Generous parental leave
• Fully remote work