Customer Success Representative

Overview

Role focused on providing customer support and ensuring a positive experience.

Ideal candidate should have strong communication skills and the ability to manage multiple customer queries.

Locations

• Philippines

Requirements

• Native English speaker or fluent
• Ability to work US time zone hours
• Experience with customer service tools like Intercom is a plus

Responsibilities

• Respond to customer inquiries
• Escalate complex issues
• Identify upsell opportunities
• Collaborate with Sales Team
• Share customer feedback with Product Team
• Maintain positive communication

Benefits

• Fully remote work environment
• Flexible hours
• Continuous learning and professional development
• Career growth potential