Customer Success Manager, SMB

Overview

Role focused on nurturing relationships with SMB clients and ensuring customer satisfaction.

Ideal candidate should have 2-3 years of experience in Customer Success with strong relationship-building skills.

Locations

• United States, District of Columbia
• United States, Texas
• United States, California
• United States, Washington

Requirements

• 2-3 years experience in Customer Success or Account Management
• Proven ability to build client relationships
• Excellent verbal and written communication skills

Responsibilities

• Manage SMB customer accounts
• Oversee renewal process
• Conduct customer check-ins
• Support onboarding
• Act as primary contact for clients
• Coordinate with internal teams
• Analyze customer data
• Maintain records in CRM

Benefits

• Competitive salary
• Equity stock options
• Comprehensive health insurance
• Unlimited PTO
• Paid parental leave
• Retirement savings plans
• Flexible work stipend
• Remote-first work model