Customer Success Manager (SMB)

Overview

Role focused on nurturing client relationships and driving customer success in a SaaS environment.

Ideal candidate should have 2+ years of experience in account management within a SaaS context.

Locations

• Canada

Requirements

• 2+ years experience in SaaS
• Proven success in client retention
• Strong communication skills

Responsibilities

• Manage customer engagement
• Analyze performance metrics
• Act as trusted advisor
• Partner cross-functionally
• Stay current on product updates

Benefits

• Fully remote
• Career growth opportunities
• Collaborative culture
• Exposure to SaaS technology
• Access to diverse team
• Competitive compensation