Customer Success Manager

Overview

Role involves managing strategic accounts to ensure customer satisfaction and product engagement.

Ideal candidate should have 4+ years of experience in Customer Experience or Account Management, especially in Network Security.

Locations

• United States

Requirements

• 4+ years experience in Customer Experience
• Strong communication skills
• Ability to manage multiple accounts
• Bachelor's degree or equivalent experience

Responsibilities

• Lead onboarding and customer engagements
• Monitor customer satisfaction
• Drive operational readiness
• Provide insights on customer needs
• Manage critical customer situations
• Conduct customer reviews
• Document and manage customer requests

Benefits

• Competitive compensation
• Comprehensive health benefits
• Opportunities for professional development
• Collaborative company culture
• Flexible work arrangements