Customer Success Manager

Overview

Role involves managing customer relationships and ensuring satisfaction in a fast-paced environment.

Ideal candidate should have 3-5 years in Customer Success or Account Management with experience in B2B or cybersecurity.

Locations

• Japan

Requirements

• 3-5 years in Customer Success or Account Management
• Experience with SaaS platforms
• Full professional proficiency in English

Responsibilities

• Manage relationships with top-tier customers
• Ensure customer retention and satisfaction
• Guide customers through adoption journey
• Monitor customer health metrics
• Align internal teams for seamless experience
• Identify growth and upsell opportunities

Benefits

• Competitive compensation
• Strong company culture
• Career development support
• Hybrid work model
• Inclusive workplace culture
• International team environment