Customer Success Manager

Overview

Role focused on managing client accounts and driving customer success in a remote environment.

Ideal candidate has 4+ years in customer success within a B2B SaaS environment and strong relationship-building skills.

Locations

• United States

Requirements

• 4+ years in customer success
• Experience with B2B SaaS
• Strong communication skills
• Analytical mindset
• Familiarity with SMB client needs

Responsibilities

• Manage B2B SaaS customer accounts
• Drive product adoption and retention
• Act as a trusted advisor
• Provide consultative support
• Collaborate with cross-functional teams
• Communicate ROI and success metrics
• Empower customers to self-solve
• Contribute to team knowledge sharing

Benefits

• Flexible work setup
• Health and wellness benefits
• 401(k) with employer match
• Generous flexible time off
• Employee Stock Purchase Program
• Career development investment