Customer Success Manager

Overview

Role focused on managing customer success and driving account growth in a SaaS environment.

Ideal candidate should have 2+ years in Customer Success with a strong customer-first mindset.

Locations

• United Kingdom

Requirements

• 2+ years in Customer Success or similar roles
• Proven track record in renewals and upsells
• Excellent communication and organizational skills

Responsibilities

• Manage growth customer accounts
• Develop customer engagement strategies
• Act as product subject matter expert
• Gather customer feedback
• Partner cross-functionally to resolve issues
• Conduct regular business reviews

Benefits

• Competitive salary
• Equity package
• Full health, dental, and life insurance
• Pension plan
• Annual learning budget
• Monthly reimbursements for wellness
• Engaging virtual socials
• Culture of growth and collaboration