Customer Success Manager

Overview

Role focused on optimizing customer use of a software platform and driving business results.

Ideal candidate has 2+ years in customer-facing roles and strong communication skills.

Locations

• United States

Requirements

• 2+ years in customer-facing roles
• Strong communication skills
• Ability to manage multiple projects
• Problem-solving capabilities
• Experience with CRM platforms is a plus

Responsibilities

• Serve as primary contact for customers
• Build strong relationships
• Guide customers to maximize platform value
• Lead proactive outreach
• Use data analytics for engagement
• Identify churn risks
• Collaborate to resolve issues
• Deliver product training

Benefits

• Competitive salary
• Flexible time off
• 100% employer-paid medical
• 401(k) plan
• Parental leave
• Health and wellness programs
• Learning & development programs
• Recognition programs