Customer Experience Engineer

Overview

Role focused on enhancing customer experience in cybersecurity through technical support and integration.

Ideal candidate should have 5+ years in a technical customer-facing role with strong cybersecurity knowledge.

Locations

• United States

Requirements

• Bachelor's degree or equivalent experience
• 5+ years in a technical customer-facing role
• Solid understanding of cybersecurity tools
• Proficiency in Python
• Hands-on experience with Salesforce CRM

Responsibilities

• Lead customer onboarding
• Deliver product training
• Build Python scripts
• Serve as technical contact
• Track support cases
• Conduct customer reviews
• Collaborate with internal teams
• Identify upsell opportunities

Benefits

• Competitive salary
• Opportunity to work in AI-driven cybersecurity
• Diverse team
• Fast-paced environment
• Flexible work arrangements
• Equal opportunity workplace