Cloud Database Support Engineer

Overview

Role involves providing technical support for cloud databases and troubleshooting complex issues.

Ideal candidate should have 5+ years of experience in customer-facing technical support for database systems.

Locations

• United States

Requirements

• 5+ years of technical support experience
• Experience with MySQL or similar databases
• Understanding of sysadmin tasks
• Experience with scripting languages
• Familiarity with distributed systems and cloud platforms
• Strong communication skills

Responsibilities

• Provide technical support for customer issues
• Reproduce product issues and conduct QA
• Collaborate with development and sales teams
• Streamline support processes
• Ensure customer satisfaction

Benefits

• Stock options
• Flexible paid time off
• 14 weeks parental leave
• Comprehensive health insurance
• Mental health counseling
• 401(k) retirement plan
• Supportive work environment
• Opportunities for growth