Associate Implementation Manager

Overview

Client-facing role guiding customers through software onboarding.

Ideal candidate has 3+ years in customer success with strong communication skills.

Locations

• United States

Requirements

• 3+ years in customer success or software training
• Bachelor's degree or equivalent
• Strong communication skills
• Highly organized
• Skilled at problem-solving

Responsibilities

• Guide customers through software onboarding
• Conduct training sessions
• Coach customers on billing strategies
• Promote customer engagement
• Gather customer feedback
• Track implementation KPIs
• Support special projects
• Coordinate internal resources

Benefits

• Competitive hourly rate
• Medical, dental, and vision insurance
• Paid vacation and holidays
• 401(k) plan with employer match
• Tuition reimbursement
• Free mental health support
• Casual work environment
• Pet insurance