CX AI Systems Specialist

Overview

Role involves implementing and optimizing Conversational AI infrastructure for customer experience.

Ideal candidate has 3+ years in automation with hands-on experience in Cognigy.AI or similar platforms.

Locations

• Germany

Requirements

• 3+ years experience in automation
• Hands-on experience with Cognigy.AI or similar platforms
• Basic technical skills including understanding of APIs

Responsibilities

• Design and optimize conversational flows
• Develop automations to reduce agent workload
• Integrate Cognigy with systems for seamless CX journeys
• Monitor platform performance and maintain flow health
• Use analytics to drive automation expansion

Benefits

• Remote office set-up bonus
• Annual performance and compensation reviews
• Unique workation policy
• Employee assistance program
• Up to three free Jimdo websites